Moist Snuff FAQS

FRESH OR FREE INFORMATION

Q: How does Fresh Or Free Guarantee work?
A: At Red Man, freshness matters. If you find a can that doesn't live up to our standard of freshness, we'll send you a check for its cost.

Q: How do I get my check?
A: Follow these easy steps.

1. Answer a few questions here
2. We'll use your responses to make a certificate
3. Print your certificate
4. Mail it back with your lid and receipt (if you have one)
5. We'll mail you a check in 6-8 weeks

Q: What do I need to mail Red Man to get my check?
A: Mail your Red Man Moist Snuff lid, your receipt from when you purchased the can (if you have one) with the purchase price circled and the certificate you printed after answering these questions.

Q: What do I mail it in?
A: Your lid, receipt (if you have one) and certificate must be mailed in a small box or a padded envelope (available at your local post office) with sufficient postage. Do not mail your lid in regular letter-style envelope.

Q: Where do I send it?
A:Mail your certificate, your lid and receipt (if you have one) with the purchase price circled to the following address:

Red Man Moist Snuff
Fresh Or Free Money Back Guarantee Program
P.O. Box 7656
Melville, NY 11775-7656

Q: What if I can't print my certificate?
A: Contact Pinkerton Tobacco Co. L.P. at 270-685-8777 to have one mailed to you. Simply follow the instructions listed on the certificate.

Q: How much do I get back?
A: We'll pay you for the cost of your can shown on your receipt. Please help us by circling the price you paid for your can before mailing your receipt.

Q: I lost my receipt? Can I still get a refund?
A: Yes. But the amount you receive will be determined by the average can cost in the state purchased.

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Chew FAQS

Q: My local tobacco retailer doesn't carry Red Man Silver Blend. Where can I buy it?
A: Silver Blend is available nationwide so ask your retailer to make a special order or check our retail locator conto see which retailers in your area carry it.

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General FAQS

LOG-IN AND SITE ISSUES

Q: I forgot my password. What should I do?
A: Follow the instructions and your password will be emailed to you.

1. Roll over LOG IN at the top right corner of the site.
2. A log-in box will appear. At the bottom is Forgot Your Password?; click on it.
3. Enter your email address and hit the SUBMIT button.
4. An email will be sent to you with your password included.

Q: I have entered my log-in information and cannot get into the site. What should I do?
A: After you tried logging in, you should receive a message telling you whether your email address or password has been entered incorrectly. If you have forgotten your password, then click the Forgot Password?

Q: Where can I go if I'm still having trouble logging in to my account?
A: Please provide us details of your issue via the Contact Us link at the bottom of the home page.

Q: I'm having some problems seeing certain images and reading the messages on this site. What is causing this issue?
A: If some of the images are not appearing on the site, please view the site in one of the following browsers that it supports:

1. Internet Explorer 10+ (Win)
2. Firefox 16+ (Win/Mac)
3. Safari 6+ (Mac)
4. Google Chrome 14+

Q: I'm having difficulty seeing the whole page. What should I do?
A: Check to see if your "pop-up" blocker is on. If so, you need to turn it off to view the entire page.

Q: May I opt out of receiving emails in the future?
A: Yes. Click the My Account link, located in the top right corner of REDMAN.com. Select the Communications tab, then check the appropriate box to alter your email preferences. Upon completion, click Update to submit any changes.

Or you can send a written request to:

The Pinkerton Tobacco Co. LP
PO Box 20941
Owensboro, KY 42304-0941

Please provide us with your exact name and address when writing to us. We will be sure to have your name removed from our mailing list. Or, you can email us at info@redman.com . It may take up to 10 business days to process your request.

Q: How is my privacy protected?
A: We take your privacy very seriously. Read our Privacy Policy for details.

Q: Who can I contact if I have an issue that is not addressed in the FAQs?
A: Please provide us details of your issue via the Contact Us link at the bottom of the page.

RED MAN MEMORY INFORMATION

Q: What are Red Man Memories?
A: Red Man Memories are memories from our loyal dippers about experiences they had with Red Man.

Q: Are Red Man Memories real stories?
A: Yes. Every Red Man Memory was submitted by an actual Red Man dipper.

Q: How long does my Red Man Memory have to be?
A: Not long. Every Red Man Memory can be up to 450 characters maximum.

Q: Are there any restrictions on what I can post in the Red Man Memories gallery?
A: Yes, there are a few things you can't post in our Red Man Memories gallery. For a full list of what can and can't be accepted, please see our Terms & Conditions.